FAQ
Everything you need to know about Aox Accelerator
Aox Accelerator’s primary difference from traditional accelerators lies in the underlying protocol. Most accelerators still rely on IPsec or IKEv2, while Aox Accelerator fully utilizes the WireGuard protocol, which consists of only 4,000 lines of code (IPsec exceeds 600,000 lines). This results in a 3-5x speed increase while significantly reducing battery consumption. Furthermore, Aox Accelerator’s zero-logs policy has been independently audited by Cure53, with the audit report fully transparent, achieving a balance of speed and security.
Aox Accelerator offers native clients across all platforms, supporting Windows 7 and higher, macOS 10.14 and up, iOS 14 and above, Android 6.0 and later, as well as mainstream Linux distributions (Ubuntu, Fedora, Debian, etc.). Additionally, Aox Accelerator provides detailed router configuration tutorials, supporting major router firmwares such as Asus, Netgear, and OpenWrt, allowing the protection of all connected devices in your home after a single setup.
Aox Accelerator offers a 30-day unconditional money-back guarantee. If you're not satisfied within 30 days of purchase, simply contact our customer service team via online chat or by emailing support@vpnjs.net, without needing to provide any reason, to request a full refund. Refunds usually take 1-3 business days to process back to your payment account.
Aox Accelerator has deployed over 3000 high-speed server nodes worldwide, and testing has shown that: the average latency to Asia-Pacific nodes is under 30ms, the latency to North America nodes is about 80-120ms, and download speeds under gigabit broadband can consistently exceed 500Mbps. Thanks to the efficiency of the WireGuard protocol, Aox Accelerator maintains stable and smooth connections even in complex network environments.
Aox Accelerator’s zero-logs policy encompasses the following: no logging of your original IP address, no timestamps of connections, no records of websites or domains accessed, no DNS query logs, and no bandwidth usage data. All servers operate in a pure RAM environment, meaning data is automatically wiped upon physical reboot. This policy has passed rigorous examination by the internationally recognized security auditing firm Cure53, with the complete audit report available on the Aox Accelerator website.
How do I configure Aox Accelerator on my router?
Aox Accelerator offers detailed router configuration tutorials, supporting popular router firmwares such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Configuration steps typically include: 1) Logging into the router management interface; 2) Navigating to acceleration client settings; 3) Importing the configuration file provided by Aox Accelerator; 4) Entering your Aox Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically receive accelerator protection without needing to install clients on each device.
Can Aox Accelerator be used to watch streaming content?
Yes, Aox Accelerator is specifically optimized for streaming performance. Our high-speed nodes can stream 4K ultra-high-definition video content smoothly. Aox Accelerator regularly updates its server IP pool to ensure a stable streaming access experience. However, please note that Aox Accelerator does not encourage users to violate the terms of service of any streaming platform.
Will using Aox Accelerator slow down my internet speed?
Thanks to the efficient design of the WireGuard protocol, Aox Accelerator has minimal impact on internet speed. In most cases, speed loss is less than 5-10% of the original bandwidth. In some situations, if your ISP throttles certain types of traffic (such as video streaming or P2P), using Aox Accelerator may even improve speed, as the encrypted connection prevents your ISP from conducting deep packet inspection (DPI) and traffic identification.
Does Aox Accelerator support multiple simultaneous device connections?
Yes, the Aox Accelerator Lightning Version supports up to six devices online at the same time, while the flagship version supports up to ten devices. This means you can use accelerator protection on your smartphones, computers, tablets, smart TVs, etc., simultaneously without paying extra. For protecting more devices, it is recommended to configure Aox Accelerator on a router, which will protect all family devices in one setup.
How does Aox Accelerator protect my security on public WiFi?
Public WiFi poses a high risk for data theft by hackers. Once connected to Aox Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, meaning that even if someone attempts a man-in-the-middle attack or sniffing on the same WiFi network, they cannot read your data. Aox Accelerator also offers an automatic connection feature: when an unsafe WiFi network is detected, accelerator protection activates automatically.
Is Aox Accelerator’s zero-logs policy independently verified?
Yes, Aox Accelerator’s zero-logs policy has been independently audited by the internationally recognized security firm Cure53. The audit team comprehensively examined Aox Accelerator’s server infrastructure, codebase, and operational procedures, confirming that Aox Accelerator does not log any user-identifiable data. The complete audit report is publicly available on the Aox Accelerator website.
Does Aox Accelerator support Linux systems?
Yes, Aox Accelerator provides a native command-line client for Linux, supporting mainstream distributions including Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories or manual installation via .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and kill switch.
Does Aox Accelerator provide static IP addresses?
Yes, the Aox Accelerator flagship version includes a dedicated static IP address. Static IP is particularly useful for scenarios such as remote access to company networks or NAS, running online services that require a fixed IP, and avoiding verification challenges triggered by frequent IP changes. The static IP is exclusively assigned to you and not shared with other users.
How can I ensure that Aox Accelerator does not leak my IP address?
Aox Accelerator incorporates comprehensive leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through the encrypted connection; WebRTC leak protection prevents your real IP from being exposed through the WebRTC interface; and IPv6 leak protection ensures that IPv6 traffic is also safeguarded. You can validate your protection status using the built-in leak testing tool in the Aox Accelerator client or visit third-party testing websites.
Can Aox Accelerator handle network interference?
Aox Accelerator’s proprietary obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) technology. In highly restricted network environments, Aox Accelerator’s obfuscation mode can help users break through blocks and regain access to the free internet. However, please note that Aox Accelerator advocates for responsible accelerator use in compliance with local laws and regulations.
What payment methods does Aox Accelerator accept?
Aox Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, as well as cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payment can provide additional anonymity. All payment channels are processed through PCI DSS certified secure gateways, ensuring the safety of your payment information.
Where are Aox Accelerator’s servers located?
Aox Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Major coverage areas include: North America (over 30 cities in the U.S., 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), Middle East and Africa (UAE, South Africa, Turkey).
Does Aox Accelerator offer browser extensions?
Yes, Aox Accelerator provides browser extensions for Chrome and Firefox. The browser extension runs lightweight and encrypts only the traffic within the browser (without affecting other applications). It's particularly suited for scenarios that require quick IP changes, such as cross-border shopping comparisons. The browser extension also includes WebRTC leak protection and ad-blocking features.
How can I contact Aox Accelerator customer support?
Aox Accelerator offers various customer support channels: 1) 24/7 online chat—visit the Aox Accelerator website to chat with customer service in real-time, with an average response time of under 2 minutes; 2) email support—send an email to support@vpnjs.net, usually receiving a response within 24 hours; 3) help center—containing hundreds of detailed tutorials and troubleshooting guides. Our customer service team provides support in both Chinese and English.
How does Aox Accelerator’s ad-blocking feature work?
Aox Accelerator's Lightning and Flagship versions include ad-blocking and malicious website protection features. This functionality operates at the DNS level and prevents the loading of advertising trackers, malicious domain names, and phishing sites by maintaining a blacklist of over 1 million rules during DNS resolution. This method is more efficient than traditional browser ad-blocking plugins, as it intercepts unwanted connection requests at the network layer.